Terms and conditions

RESERVATIONS AND ACCEPTANCES

In order to receive any type of information about our facility and to make a booking request, you can send an email to the email address apulianhouse@gmail.com, call and/or send a whatsapp/sms message to phone number +39 351 7745 087.

It will be our responsability to answer quickly to provide all the details on how to stay and/or to confirm your reservation after checking the availability of the rooms available for the indicated period. We will provide you with all the data relating to the conditions of stay, prices and payment methods in order to confirm the reservation made.

Check-in takes place from 2.00 pm; on the day of departure, check out is by 10.00 a.m. . It will also be possible to access into the structure with a simple self check-in 24 hours a day (you will be provided with a video showing the right way to do it). Room reservations can be made by 8.00 pm on the day of check-in. The day before check-in, each guest will be required, for the purposes of legal obligations, to provide a valid identity document: passport or identity card. Otherwise, the registration will not be possible. It is our care to always guarantee the processing of personal data according to the regulations governing the Privacy Law.

As a TURISTIC LEASE, APULIAN HOUSE does not accept stays longer than 30 days.

PRICES AND PAYMENTS

Prices are per room and per night. The tourist tax is excluded, which involves an additional expense of € 1.50 per day per person (in the months of January, February, March) and € 2.50 in the remaining months of the year for a maximum of 7 days.

The price of the stay is the one communicated in the booking acceptance email.

Payment must be made by bank transfer to the coordinates that you will find on the confirmation email.

CANCELLATIONS

The cancellation or reduction of an already confirmed reservation must be communicated via email to the postal address apulianhouse@gmail.com .

It is possible to cancel or reduce your reservation, without any charge, up to 14 days before the arrival date unless you have chosen a non-refundable rate

For cancellations or reductions of stay communicated within 14 days of the arrival date, we charge a penalty equal to the cost of the entire stay.

INTERNAL REGULATION

Our kind guests are requested not to smoke in the rooms and in the rooms and to avoid crowds and annoying noises in respect of the other guests.

We ask our kind to turn off the air conditioning every time you go out.

The room key and the door key must be returned on the day of departure. If they are lost, you will be charged for their replacement upon check-out.

The structure is not equipped with spaces that can accommodate 4-legged friends. For this reason pets are not allowed.